Privacy Policy

Last updated: March 31, 2026

Local Roots AI ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect information when you use our website, services, or communicate with us.

1. Information We Collect

We may collect the following types of information:

Contact information such as your name, email address, and phone number when you submit a form or contact us
Business information you provide when inquiring about our services
Call recordings and transcripts when you interact with our AI voice agents (for service delivery purposes)
Usage data and analytics related to your interactions with our website

2. SMS Communication

When you provide your phone number and consent to receive SMS messages from Local Roots AI, your information will only be used to send you relevant business communications. SMS opt-in data and consent will not be shared with any third party or affiliate for marketing purposes. SMS data will not be shared with anyone except our texting provider for the sole purpose of delivering messages to you.

You may opt out of SMS communications at any time by replying STOP to any message. Standard message and data rates may apply.

3. How We Use Your Information

We use the information we collect to:

Provide and improve our AI services
Respond to inquiries and deliver customer support
Send business-related communications you have requested
Operate our AI voice agents and automation workflows on your behalf
Comply with legal obligations

4. Information Sharing

We do not sell, rent, or trade your personal information to third parties. We may share information only in the following limited circumstances:

Service providers: We work with trusted third-party providers (such as our telephony and messaging platforms) solely to deliver our services. These providers are contractually obligated to protect your data.
Legal requirements: We may disclose information if required by law or to protect our legal rights.
Business transfers: In the event of a merger or acquisition, your information may be transferred as part of that transaction.

5. Data Security

We implement reasonable technical and organizational measures to protect your information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet is 100% secure.

6. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your data at any time by contacting us.

7. Your Rights

You have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information
Opt out of marketing communications at any time

8. Cookies

Our website may use cookies and similar tracking technologies to improve your browsing experience and analyze site traffic. You can control cookie settings through your browser preferences.

9. Third-Party Services

Our services may integrate with third-party platforms such as Google, Twilio, and Make.com. These services have their own privacy policies, and we encourage you to review them.

10. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

Email: info@localrootsai.com
Phone: (321) 204-3140
Website: localrootsai.com